CALIDAD TOTAL EN LA GESTIN DE SERVICIOS ZEITHAML PDF

From: medimops Berlin, Germany. Seller Rating:. About this Item: Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten.

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From: medimops Berlin, Germany. Seller Rating:. About this Item: Schutzumschlag mit wenigen Gebrauchsspuren an Einband, Schutzumschlag oder Seiten. Seller Inventory MV. More information about this seller Contact this seller 1. About this Item: Free Press. Condition: Good. A copy that has been read, but remains in clean condition.

All pages are intact, and the cover is intact. The spine may show signs of wear. Pages can include limited notes and highlighting, and the copy can include previous owner inscriptions. More information about this seller Contact this seller 2. Condition: Gut. Right now, because of Corona, there is no shipping to China, Japan, Brasil, etc. USA is possible, but will cost 65 Euro. Seller Inventory More information about this seller Contact this seller 3. Buen estado. Nombre anterior propietario y fecha.

More information about this seller Contact this seller 4. Published by Free Press About this Item: Free Press, Hard cover. Condition: New in new dust jacket. Sewn binding. Cloth over boards. Contains: Illustrations. More information about this seller Contact this seller 5. Condition: Bien.

More information about this seller Contact this seller 6. Condition: Very Good. Hardcover with dustjacket. Very good condition. Parasuraman, Leonard L. Seller Inventory X1. More information about this seller Contact this seller 7. Published by The Free Press About this Item: The Free Press, More information about this seller Contact this seller 8.

About this Item: Condition: New. Seller Inventory n. More information about this seller Contact this seller 9. About this Item: Condition: As New. Unread book in perfect condition. More information about this seller Contact this seller Condition: New. El punto de vista del consumidor sobre la calidad de los servicios.

Causas potenciales de deficiencias de la calidad de los servicios. Deficiencia 1: No saber lo que esperan los usuarios. Deficiencia 2: Establecimiento de normas de calidad equivocadas. Deficiencia 4: Discrepancias entre lo que se promete y lo que se entrega. Iniciando el viaje hacia la calidad del servicio. No aceptamos pedidos con destino a Ceuta y Melilla. Published by Free Pr About this Item: Free Pr, Condition: Brand New. In Stock. Seller Inventory x Condition: Nuevo.

Seller Inventory DIS Traduzione Maria Teresa Musacchio. Il volume si presenta in ottimo stato di conservazione. Il dorso e le copertine sono integre. Le pagine interne sono perfettamente bianche e frubili. I tagli sono puliti e regolari. Prezzo originale coperto da adesivo. Numero pagine From: Multilibro Madrid, , Spain. Estado, bien. Causas de deficiencias de la calidad de los servicios.

No saber lo que esperan los usuarios. Dust Jacket Included. Published by Free Press, NY First Edition. Two tiny red dots on bottom edge. Textured black boards with silver spine lettering. The authors' groundbreaking model, which tracks the five attributes of quality service - reliability, empathy, assurance, responsiveness, and tangibles - goes right to the heart of the tendency to overpromise. Provides marketing managers with a two-part measure of perceived quality that enables them to segment a market into groups with different service expectations.

From: a2zbooks Burgin, KY, U. Some marking most of the Text appears clean. Nice book and binding. Multiple copies available this title. Quantity Available: 4. ISBN: Pictures of this item not already displayed here available upon request.

Inventory No: Quantity Available: 1. Text appears clean. Quantity Available: 5. From: Bookstore-Online Mattsies, Germany. Condition: Sehr gut. Auflage aus dem Buch nicht ersichtlich.

Condition: Very Fine. Dust Jacket Condition: Fine. NDon title page. A handsome edition hard bound in publisher's original black cloth covers with bold silver lettering on spine cover. SIgned by Valarie A. Zeithaml on front free end paper.

ERIC VAN LUSTBADER THE BOURNE DOMINION PDF

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Seller Rating:. Dust Jacket Included. Seller Inventory More information about this seller Contact this seller 1. From: a2zbooks Burgin, KY, U.

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